ar9999 Privacy Policy

ar9999 is an online casino and sports betting platform operated under an international gaming licence and accessible at ar9999.bet. For the purposes of this Privacy Policy, ar9999 acts as the data controller in respect of all personal data collected from users of the ar9999 Platform.

This Privacy Policy applies to all users of the ar9999 Platform, including registered account holders, visitors who browse the Platform without registering, and any individual who contacts ar9999 via our support channels. It applies regardless of the device or method used to access ar9999.

By using the ar9999 Platform, registering an Account, or otherwise engaging with ar9999's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the terms of this Policy, you must discontinue use of the Platform immediately.

ar9999 collects personal data in two broad categories: data you provide directly to us, and data we collect automatically as you use the Platform. The following table sets out the categories of personal data ar9999 collects and the primary purpose for each category.

ar9999 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data except where explicitly required for responsible gaming self-exclusion processes and only with your express consent.

ar9999 collects your personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically via cookies, server logs, and similar tracking technologies as you navigate and interact with the ar9999 Platform.
• Third-party sources: Identity and fraud-check data received from licensed KYC verification providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network providers), and fraud prevention partners, where such sharing is permitted under applicable regulations.
• Publicly available sources: In limited circumstances required by our gaming licence, ar9999 may verify information against publicly available records such as government sanctions lists or official identification databases.

ar9999 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to enter into or perform the contract between you and ar9999, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with our obligations under the international gaming licence held by ar9999, including KYC, AML, and age verification requirements.
• Legitimate interests: Processing carried out in pursuit of ar9999's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent, including marketing communications and the use of non-essential cookies. You may withdraw consent at any time without prejudice to the lawfulness of processing carried out before withdrawal.

ar9999 uses your personal data strictly for the following purposes:

• Account creation and management: To register, maintain, and administer your ar9999 Account, including password resets, account recovery, and profile updates.
• Identity and age verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required under our gaming licence obligations.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and USDT, and to maintain accurate transaction records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the ar9999 Platform.
• Responsible gaming: To monitor wagering patterns and identify potential indicators of problem gambling, and to give effect to self-exclusion requests, deposit limits, and other responsible gaming tools you activate.
• Customer support: To respond to your queries, process complaints, and resolve disputes in connection with your ar9999 Account.
• Service improvement: To analyse usage patterns and technical performance data in order to improve the ar9999 Platform, fix bugs, and develop new features.
• Legal compliance: To comply with applicable laws, regulations, court orders, and the requirements of our international gaming licence, including record-keeping and reporting obligations.
• Marketing (with consent only): To send you information about ar9999 promotions, PSL betting offers, new game releases, and platform updates where you have provided your consent to receive such communications.

ar9999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for the new processing activity.

ar9999 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access ar9999.bet. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your ar9999 Account. These cannot be disabled without breaking core Platform functionality.
• Performance cookies: Used to collect anonymised information about how visitors use the ar9999 Platform, including pages visited, time spent, and error messages encountered. This data is used solely to improve Platform performance.
• Functional cookies: Used to remember your preferences such as language settings, last visited game category, and responsible gaming settings you have configured in your Account dashboard.
• Analytics cookies: Used by ar9999's internal analytics systems to understand user behaviour in aggregate and to improve game recommendations and promotional targeting for consenting users.

Non-essential cookies (performance, functional, and analytics) are only placed on your device with your prior consent, which is requested when you first visit ar9999.bet. You may withdraw your consent to non-essential cookies at any time by clearing your browser cookies and declining consent on your next visit.

ar9999 does not sell your personal data to any third party. Data is shared with external parties only in the following limited and strictly controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and USDT network providers receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: Licensed third-party KYC providers receive your identity and address documentation solely for the purpose of verifying your identity in compliance with our gaming licence obligations.
• Game providers: Third-party game studios whose games are hosted on ar9999 may receive anonymised usage data for the purposes of game performance monitoring. They do not receive your identity or financial data.
• Fraud prevention and security partners: ar9999 may share technical data such as IP addresses and device fingerprints with fraud prevention services to detect and block fraudulent or abusive activity on the Platform.
• Regulatory and law enforcement authorities: ar9999 is required under its international gaming licence and applicable law to disclose personal data to regulatory authorities, law enforcement agencies, or other competent bodies upon receipt of a lawful request.
• Professional advisors: ar9999's legal, financial, and compliance advisors may access personal data on a confidential, need-to-know basis where required to provide their services to ar9999.

All third parties with whom ar9999 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific purpose for which it was shared.

ar9999 operates under an international gaming licence and its data infrastructure may involve the transfer of personal data to servers or service providers located outside of Pakistan. Where such transfers occur, ar9999 takes appropriate safeguards to ensure that your personal data receives an equivalent level of protection to that which it would receive within Pakistan.

Appropriate safeguards for international data transfers employed by ar9999 include:

• Transferring data only to jurisdictions that maintain adequate data protection standards as assessed under our licensing framework.
• Incorporating contractual data protection obligations into agreements with all international service providers that receive personal data from ar9999.
• Applying technical measures including encryption in transit and at rest to all data transferred internationally.

ar9999 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, having regard to the following retention criteria:

• Active Account data: Retained for the duration of your Account and for a period of five (5) years following Account closure, to satisfy our gaming licence record-keeping obligations and to resolve any post-closure disputes.
• KYC documentation: Retained for a minimum of five (5) years following Account closure in compliance with anti-money laundering regulatory requirements applicable under our gaming licence.
• Transaction records: PKR deposit and withdrawal records, including JazzCash and EasyPaisa transaction logs, are retained for a minimum of five (5) years in compliance with financial record-keeping obligations.
• Support and communications data: Chat logs and email correspondence with ar9999 support are retained for three (3) years following the closure of the relevant support ticket or complaint.
• Technical and usage data: Server logs and anonymised usage data are typically retained for twelve (12) months before being purged or fully anonymised.
• Marketing consent records: Records of your consent to receive marketing communications are retained for as long as you remain a registered ar9999 user, and for three (3) years following Account closure.

Following the expiry of the applicable retention period, ar9999 will securely delete or irreversibly anonymise your personal data such that it can no longer be attributed to you as an identifiable individual.

ar9999 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Encryption: All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest, including KYC documents and financial records, is encrypted using industry-standard AES-256 encryption.
• Access controls: Access to personal data within ar9999's systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for administrative systems.
• Intrusion detection: ar9999's infrastructure is protected by automated intrusion detection and prevention systems that monitor for anomalous activity around the clock.
• Penetration testing: ar9999 conducts regular security assessments, including third-party penetration testing of Platform infrastructure and application-layer security reviews.
• Incident response: ar9999 maintains a documented data breach incident response plan. In the event of a data breach that poses a risk to your rights and freedoms, ar9999 will notify affected users and relevant authorities in accordance with applicable notification obligations.

Subject to applicable law and the obligations of ar9999's international gaming licence, you have the following rights in respect of your personal data held by ar9999:

ar9999 is strictly an adult platform. The ar9999 Platform is not directed at, and must not be used by, any person under the age of 21 years. ar9999 does not knowingly collect or process personal data from anyone under 21 years of age.

If ar9999 discovers or has reasonable grounds to believe that an Account has been registered by a person under 21 years of age, that Account will be immediately and permanently suspended, all balances, bonuses, and winnings will be forfeited, and the personal data associated with the Account will be securely deleted as soon as legally permissible.

If you are a parent or guardian and believe that a person under your care has registered an ar9999 Account, please contact us immediately at [email protected] so that we can take appropriate action.

ar9999 will only send you promotional communications, including information about new games, PSL cricket betting offers, deposit bonuses, and platform updates, where you have provided your explicit prior consent to receive such communications at the point of registration or subsequently through your Account dashboard.

You may opt out of receiving marketing communications from ar9999 at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by ar9999.
• Updating your communication preferences in the Notifications section of your ar9999 Account dashboard.
• Sending a written opt-out request to [email protected] with the subject line "Marketing Opt-Out".

Please note that opting out of marketing communications does not affect your receipt of transactional and service-related communications, such as deposit confirmations, withdrawal processing notifications, KYC verification requests, and security alerts. These communications are essential to the operation of your ar9999 Account and cannot be opted out of while your Account remains active.

ar9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the ar9999 Platform itself. The date of the most recent revision is displayed at the top of this document.

Where changes to this Policy are material — meaning they significantly affect the manner in which ar9999 processes your personal data or your rights in connection with that data — ar9999 will notify registered users via the email address associated with their Account at least 14 days before the changes take effect. Your continued use of the ar9999 Platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ar9999 is protecting your personal data. If you have any concerns about a proposed or recent change to this Policy, please contact us at [email protected] before the effective date of the change.

If you have any questions, concerns, or complaints about this Privacy Policy or the manner in which ar9999 processes your personal data, please contact our data support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data queries: "Privacy — [Your Query Type]"
• Response time: Within 5 business days for general privacy queries; within 30 days for formal data rights requests
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English

ar9999 takes all privacy complaints seriously. Upon receiving a formal complaint, we will acknowledge receipt within 2 business days and provide a full written response within 30 days. Where a complaint requires additional investigation, we will keep you informed of progress throughout the process.